Theory-Building from Multiple Case Study Research on Information System Project Implementation in Local Government

By Rugayah Hashim.

Published by The Social Sciences Collection

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Literature reviewed showed that for qualitative research in information systems, case studies are the most widely used approach for understanding the interactions between ICT-based infrastructure and organizational plans. However, there can be practical limitations associated with attempts to undertake case studies as a rigorous and effective method of research, yet multiple cases are powerful means to create theory because they permit replication and extension among individual cases as the different cases emphasize complementary aspects of a phenomenon. For this study, methodological rigor was employed to gather information from twelve local government organizations on issues pertaining to information systems implementation in order to understand the social phenomenon in their natural setting. The creation of precise constructs was emphasized because such constructs are the foundation of powerful theory. These constructs emerged as main themes from repeated interviews of the respondents. The interview transcriptions form the rich, in-depth data required for qualitative analyses through pattern coding. Also, the methodological rigor employed for this research includes the appropriateness of a research focus, purposive sampling and other trappings of rigor. The within-case analyses for this research provided the rich background of these cases, allowing for the invaluable and in-depth theoretical insights into each local government entity. Meanwhile, the critical cross-case analyses resulted in the emergence of a framework which was proven to be the foundation and guiding principle for information system implementation in local government.

Keywords: Multiple Case Studies, Qualitative Research, Information System, ICT, Implementation, Local Government

International Journal of Interdisciplinary Social Sciences, Volume 5, Issue 1, pp.297-310. Article: Print (Spiral Bound). Article: Electronic (PDF File; 692.438KB).

Dr. Rugayah Hashim

Associate Professor, Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia

Rugayah (Gy) Hashim is an Associate Professor of Management Information Systems at the Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Shah Alam, Selangor, Malaysia. She obtained her PhD degree in Information Management from Universiti Teknologi MARA and her Master of Business Administration majoring in Management Information Systems from Oklahoma City University, USA. Her research interests include information systems, electronic government, business value of information technology, strategic use of information technology to improve organizational performance, social informatics, social capital and sustainable development. She has presented her research papers at several international conferences Her articles have appeared in the Springer-Verlag (Scopus index) Information Systems: Modeling, Development and Integration book, Turkish Online Journal of Educational Technology (TOJET) and the Journal of Administrative Science. She has also published a book chapter. In addition, is the Chief Editor of the Journal of Administrative Science (ISSN 1675-1302) and is on the board of several international conference committees and refereed journals such as the Journal of Behavior & Information Technology (IBIT), International Journal of IT Project Management (IJITPM) , International Journal of Information Systems and Social Change (IJISSC), International Journal of Web-based learning & Teaching Technologies (IJWBTT), International Journal of Social Economics (IJSE) and the Journal of Electronic Commerce in Organizations (JECO). Rugayah has won several awards including an International Award for Best Research Paper in New Zealand, and several local ones on innovations.

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