The Application of e-Government for Increased Service Delivery in South Africa

By Shikha Vyas-Doorgapersad.

Published by The Social Sciences Collection

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Article: Print $US10.00
Article: Electronic $US5.00

E-government is a technological reform in the traditional public service delivery as it provides more customer-oriented approach. The citizen participation is enhanced to raise the issues of transparency and accountability through reformative techniques of “digital governance”. E-government applications are useful to combat corruption and increase service delivery that is reflected in reports from developing countries. Practical examples of these applications are budget disclosure in Argentina and India, E-procurement in Chile, OPEN in Korea, School performance in UK, etc. The resulting benefits are exposure of corruption and bribery, citizen empowerment and participation, enhanced accountability, etc. In South Africa, the Department of Public Service and Administration, through its Future Watch Programme “From Red Tape to Smart Tape: Easing the Administrative Burden of Public Service Delivery”, e-government projects like Gateway portal, one-stop shops, etc., can enhance service delivery and reduce red tape. Through these projects citizens can interact with the government without any timely restriction. The paper addresses these South African e-government initiatives using descriptive and analytical approach, focusing on case studies, documents and scholarly literature. The advancement in e-government approach is known as ubiquitous government (u-government) that is a new technological reform based on the wireless technologies. The findings explore that electronic innovations help create dialogue between the government and the governed in order to combat corruption and enhance service delivery.

Keywords: e-Government

International Journal of Interdisciplinary Social Sciences, Volume 4, Issue 1, pp.455-466. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.149MB).

Prof. Shikha Vyas-Doorgapersad

Senior Lecturer, Department of Public Management and Administration, North-West University, Vanderbijlpark, Gauteng, South Africa

Dr. Shikha Vyas-Doorgapersad obtained her Doctor of Philosophy from the University of Rajasthan, India. She is specialized in Public Administration with additional qualifications in Business Management and Public Relations. She was a Research Fellow at the York University in Canada. She has authored three books and contributed chapters to books. She has published 26 research papers in accredited and non-accredited journals. She has presented 37 research papers in conferences in South Africa, India, Japan, Namibia and United Arab Emirates. She is a life-member of nine professional bodies of Public Administration and Higher Education in India and South Africa. Her main research areas of interest are service delivery, public policy, gender issues and governance.


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