Consumer Behavior and Services Satisfaction: A Case of Brazilian users of Collective Transportation in Florianópolis-Santa Catarina
The study focus is the brazilian consumer behavior about services.
||Consumer Behavior, Satisfaction, Comfort, Collective Transportation
International Journal of Interdisciplinary Social Sciences, Volume 1, Issue 1, pp.1-4.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 1.926MB).
Administrator, Specialist in Business Management by UNOESC.
International Labour Organization/United Nations Student of the Local Development Course/Turim-Italy.
Professor at UNOESC/São Miguel do Oeste/Santa Catarina/Brazil.
Rua Guilherme José Missen, 75-São Miguel do Oeste/Santa Catarina/Brazil. 89900-000.
Administrator, Master’s Degree in Management by UFSC
Professor at Univali/São José/Santa Catarina/Brazil
R. Antônio Scherer, 330, ap. 206. Kobrasol/São José/Santa Catarina/Brazil. 88102-090
Doctor and Master in Engineering of the Production, Professor at UFSC.
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