Case management has emerged as a buzzword in government policy for mental health services in Ontario, Canada. Despite a government focus and enhanced funding for case management services, however, there are few university programs aimed at training case managers in Canada. This paper focuses on the academic and work-based training needs of case managers using qualitative interviews involving case managers, supervisors, program administrators, and government policy-makers. Analysis revealed that very few case managers had received formal training in case management and that they had been trained primarily for direct clinical service. While clinical knowledge around child development, addictions and mental illness was deemed essential, interdisciplinary skills development was the most lacking. Negotiations, mediation and conflict-resolution skills, managing the relationship with other professionals, and a solid clinical understanding of other disciplines received minimal emphasis in formal training despite being a primary function of the role. Macro-level understanding of legislation, basic population health, and combating stigma also emerged as important for academic and work-based training. While these areas are not new, obtaining the points of view of case managers in the field confirmed the need for interdisciplinary training, particularly in dealing with the intersection point between professionals.
|Keywords:||Case Management, Mental Health, Training, Interdisciplinary, Social Work|
Assistant Professor, School of Social Work, Laurentian University, Sudbury, Ontario, Canada
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