Higher Education Students’ Preferences in Relation to Library Design: A Repertory Grid Analysis

By Maimunah Sapri, Ammar Kaka and Edward Finch.

Published by The Social Sciences Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Facilities management functions invariably interface with built environment design and construction. In achieving organisational goals effectively, facilities design of the service environment should originate from client and end user requirement. Within Higher Education Institutions (HEIs), there is ever-increasing acknowledgment of the importance of the student experience, which is regarded as an important criteria to focus on when there is a desire for increased organisational performance. This paper explains the background of the research which considers performance measurement in service organisation and reports on the findings of a research project aimed at identifying and incorporating the students’ preferences of design criteria for library facilities. It discusses Repertory Grid Technique (RGT) which is the research instrument used. This takes a constructivist approach and can act as a major tool of enquiry and provides an understanding of the essence of how people view the world in a qualitative research enquiry. The paper explains the technique, data collection process and the outcome of the analysis. It also discussed the advantages and disadvantages of using this approach and goes further to triangulate the findings using a quantitative methodology (namely cluster analysis).

Keywords: Facilities Design, Functionality, Physical Environment, Student Experience, Repertory Grid, Cluster Analysis

The International Journal of Interdisciplinary Social Sciences, Volume 2, Issue 6, pp.21-30. Article: Print (Spiral Bound). Article: Electronic (PDF File; 740.049KB).

Dr Maimunah Sapri

PhD Student, The School of Built Environment, Heriot-Watt University, Edinburgh, UK

Maimunah Sapri is a lecturer at Universiti Teknologi Malaysia, Malaysia. She has more than 6 years experience of the academic related works. She has been accomplished in all areas relating to real estate ranging from property management, facilities management, property valuation, real estate appraisal and development, and real estate agent. As academicians, her responsibilities are included teaching and supervising dissertation for undergraduate and post graduate study. Involve in short term research, student development programmed and administration work towards student interest. Currently, undertake a PhD study in Facilities Management, under the supervision of Professor Ammar Kaka at the School of Built Environment, Heriot-Watt University. Edinburgh, United Kingdom. The research conducted attempt to investigate on students preferences of design criteria for library facilities and highlights the contribution of student experience in driving better design and functionality of these facilities.

Prof. Ammar Kaka

Professor, School of the Built Environment, Heriot-Watt University, Edinburgh, UK

Dr. Edward Finch

Reader in Facilities Management, School of the Built Environment, Heriot-Watt University, Edinburgh, UK


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