Emotional Intelligence and Organizational Citizenship Behavior of University Professors

By Elizabeth VandeWaa and David Turnipseed.

Published by The Social Sciences Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Organizations have members whose behaviors range from doing the least possible to maintain membership, to those who go the ‘extra mile’ and discretionarily engage in positive job-related behaviors. These discretionary behaviors are beyond the job description and are not recognized by the formal reward system. Extra mile employees are important because this extra-role behavior increases organizational performance and success: also there is no direct cost associated with these desirable actions. Teachers who discretionarily go the extra mile for students, peers, and the university can make a great impact on lives and the organization. An important question is what causes certain individuals to go engage in extra-role behaviors. Possibly, individuals with high emotional intelligence are more prone to discretionary behavior. Using a sample of university professors, this study investigates the relationship between positive discretionary behavior and emotional intelligence. The relationship between the dimensions of emotional intelligence and positive discretionary citizenship behaviors has not previously been explored. The four branch ability model of Mayer and Salovey (1997) was used to assess emotional intelligence. The data were analyzed with correlation analysis and hierarchical multiple regressions. Overall results provide strong support for the idea that emotional intelligence is linked to discretionary organizational behavior, and identified differential relationships between the four emotional intelligence dimensions and discretionary behavior.

Keywords: Emotional Intelligence, Discretionary Behavior, Organizational Citizenship Behavior, Four Branch EI Model

International Journal of Interdisciplinary Social Sciences, Volume 6, Issue 7, pp.1-12. Article: Print (Spiral Bound). Article: Electronic (PDF File; 801.792KB).

Dr. Elizabeth VandeWaa

Professor, College of Nursing, University of South Alabama, Mobile, AL, USA

My research interests are pro-social and pro-organizational discretionary behavior, emotional intelligence, person-work environment fit, and the millennial worker. My major interests are the measurement of emotional intelligence and the emotional intelligence-workplace behavior interface. I earned my PhD from Michigan State University and am now a professor of nursing at the University of South Alabama.

Dr. David Turnipseed

Department Chair, Mitchell College of Business, University of South Alabama, Mobile, AL, USA

I am the department chair of the Management Department at the University of South Alabama, in the Mitchell College of Business. My academic area is organizational behavior and international management. I earned a PhD in organizational behavior from the University of Alabama. My research interests are organizational climate and culture, emotional intelligence, and cross-cultural study.

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