Leadership Challenges During Change Transformation Process
The dynamism in the environment in which banks operate in has prompted many banks to implement transformation programs towards change in moving from product-centric to a customer-centric policies complemented by other business models. However, such response to a change initiative may not always end positively. The objective of this study is to highlight the role of leadership in a local bank in leading the transformation programs towards change. The results showed the bank’s failure in achieving the change targets set through many change initiatives in the past which included Total Quality Management (TQM) and Business Process Re-Engineering. It demonstrated the challenges the bank’s management faced when implementing its new Transformation Program.
||Change Management, Leadership, Transformation and Malaysia
International Journal of Interdisciplinary Social Sciences, Volume 6, Issue 6, pp.223-232.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 1.009MB).
Lecturer, Faculty of Management, Multimedia University, Cyberjaya, Selangor, Malaysia
Sabarudin Zakaria is a lecturer in management with extensive industry experience in the field of banking operations and training.
Associate Professor, Faculty of Management, Multimedia University, Cyberjaya, Selangor, Malaysia
Dr. Wan Fadzilah Wan Yusoff is a lecturer in the Faculty of Management, Multimedia University. Prior to joining the academia, she spent more than eighteen years accumulating various industry experiences from the financial services industry by working in a commercial bank, a merchant bank and a stock-broking company covering the various aspects of banking and various other financial services functions, including training.
Her exposure to consulting work was gained from working as project manager on several in-house consultancy projects in collaboration with local consultants and one reputable international consultant in the area of change management and business process re-engineering.
Her research outputs has been presented in local and international conferences and published in many local and international journals. Her areas of research interest are in intellectual capital management, knowledge management, strategic management and performance management.
Senior Lecturer, College of Business and Accounting, Universiti Tenaga Nasional, Bandar Muadzam Shah, Pahang, Malaysia
Raja Hisham Raja Madun is currently a Senior Lecturer in the College of Business Management and Accounting, Universiti Tenaga Nasional.
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