Information Systems Development as an Emergent Knowledge Research Process

By Putsadee Pornphol and G. Michael McGrath.

Published by The Social Sciences Collection

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Article: Print $US10.00
Article: Electronic $US5.00

A view of the information system as a research conceptual framework is presented. A parallel is drawn with the manner in which knowledge emerges in iterative case study research. In this paper, our principal objective is to illustrate this ‘emergent knowledge process’ through the staged development of a decision support system (DSS) based upon the ‘tourism area life cycle’ (TALC) model. The TALC is a theory of tourism region evolution designed to assist destination managers and others in dealing with and understanding problems that seem to almost inevitably arise with concentrated tourism development (e.g. environmental despoilment, low visitor yield and social issues). Various heuristics are associated with the transformation from one life cycle stage to the next and these, together with an increasing body of cases dealing with the application of rejuvenation strategies, form the basis of our DSS. It is demonstrated that, as the DSS evolves through a number of cycles (each cycle being the result of DSS application to a new destination), our knowledge of the TALC domain is enhanced and refined in much the same way as would occur with a more conventional case study approach.

Keywords: Information Systems Development, Research Methodologies, Tourism Area Life Cycle (TALC)

International Journal of Interdisciplinary Social Sciences, Volume 6, Issue 1, pp.301-318. Article: Print (Spiral Bound). Article: Electronic (PDF File; 2.730MB).

Putsadee Pornphol

PhD Candidate, School of Management and Information Systems, Victoria University, Melbourne, Victoria, Australia

Putsadee Pornphol is a PhD candidate at the School of Management and Information Systems, Faculty of Business and Law, Victoria University. She gained her Masters degree in computer science from King Mongkut’s Institute of Technology, Ladkrabang, Bangkok, Thailand in 2003. Current research interests include strategic information systems in tourism, temporal databases, agent-based systems and knowledge management in safety support systems.

Prof. G. Michael McGrath

Professor of Information Systems, School of Management and Information Systems, Victoria University, Melbourne, Victoria, Australia

Professor G Michael McGrath gained his PhD in computing science from Macquarie University, Sydney in 1993. He is currently Professor of Information Systems at Victoria University. Prior to this, he had over 20 years experience in the IT industry - mostly at Australia’s largest PTC, Telstra, where he worked in a variety of technical and management positions. These included Senior Project Manager, responsible for the development of Telstra’s multi-million dollar supply systems applications, and an executive-level position, as Manager Information Architecture within the organisation’s Corporate Strategy Directorate. Current research interests include strategic information systems in tourism, business data and process modelling, knowledge base systems, software requirements elicitation, simulations of organisational decision making processes, and Semantic Web services delivery applications.


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